|
|
ALAN M. RIEGLER
|
|
PROFILE:
Ø Comprehensive
experience as management consultant responsible for delivery of information
technology and business transformation projects
Ø Proven
ability to manage diverse teams of business, technical, operations and vendors
to profitably deliver consulting projects
Ø Effectively
managed both large and small teams across multiple sites; coordinated planning,
budgeting and staffing requirements; conducted quality assurance and
post-implementation reviews.
Ø Knowledgeable
in the selection and evaluation of technology solutions across a broad spectrum
of software and hardware technologies, services and vendors
Ø Acknowledged
expertise in financial services technologies, operations and services including
outsourcing and software selection and
implementation
The
Alan Group,
Managing Director
Founder
of management consulting network providing planning, operations, technology and
interim executive engagements focused on operating improvements, investment ROI
and strategic objectives. Representative
projects include:
·
Managed
the development of technology strategy, solution definition, LOS vendor
evaluation and selection and implementation planning for largest reverse
mortgage provider.
· Created a future state branch operating model leveraging advanced technology, enhanced delivery systems and improved customer quality and service for national mortgage bank.
·
Established
regional jumbo mortgage origination center for superregional bank. Recruited and hired staff, coordinated
training, site, technology and operating requirements. Managed center during
start-up phase then transitioning to permanent manager.
· Conducted branch operations review of wholesale branch operations for national mortgage bank. Identified improvements resulting in a substantial reduction in application processing time and significant operating cost savings.
·
Established
national mortgage application processing center to support indirect lending
business. Coordinated transfer of 100
staff, arranged training, site preparation, technology and procedures for two
shift operations. Managed center through
start-up.
·
Completed
business requirements review of outsourcing proposal and contract for mid-sized
data operations. Created structure and
approach for included Service Level metrics and reviewed cost savings
potential. Participate throughout
contract negotiations.
·
Restructured
joint software development agreement for workflow application system. Included financial arrangements for resale by
developer, as well as, intellectual property protections for client.
· Conducted loan origination project readiness review for subprime mortgage banker. Created and implemented a series of recommendations to revamp overall project management structure and successfully implement LOS.
Ernst
& Young LLP,
Principal – Management Consulting –
Financial Services Industry
Senior member of management consulting practice with
responsibility for client engagements in planning, technology and business
process improvement. Responsible for
leading diverse teams of 6 to 175 in the delivery of consulting projects. Acknowledged subject matter expert in
large-scale project management, outsourcing strategies and retail and
commercial financial services. Co-leader
of Area Retention Task Force involving staff interviews and surveys, analysis
and strategy formulation resulting in increased professional staff tenure and
improved practice profitability.
Representative projects include:
·
Managed program office for replacement
of consumer finance core accounting and branch delivery systems for
multi-national finance company. In
initially, conducted software application vendor scan and initial evaluation
for origination, servicing, credit decisioning and customer solicitation for
consumer finance industry.
·
Project manager for the creation of a
browser based loan origination system using an ASP operating model. This system design was to be used via the
Internet by consumers, in branch, centralized call centers and potentially
through dealers for indirect lending.
·
Project manager for development of
P&C insurance application software for major auto insurer. Responsibilities included software creation,
testing and implementation, as well as, leading a joint team of users, in-house
and contract staff.
·
Concept leader for the development of a
Future Operating Model for international consumer and business credit
organization. Model include delivery
channel design, product infrastructure and operations improvement initiatives.
·
Project Manager for international
diversified financial institution’s creation of an internet focused credit card
composed of a smart card, digital wallet, digital certificate and extended web
capabilities. Responsibilities included
product design, site configuration, usability labs, web navigation, customer
focus groups and multi-vendor technology integration.
Price
Waterhouse LLP,
Executive consultant for
clients in the financial services, information technology and outsourcing
industries. Project manager consultant
for the effectiveness assessment of data processing and back office operations,
major systems integration projects and outsourcing evaluations.
Representative
projects include:
·
Managed
projects for justifying technology projects, defining functional requirements
and selecting hardware software packages including branch automation, financial
accounting, loan, deposit, and customer systems.
·
Facilitated
the development of long‑term technical and organizational strategies
multiple clients including super regional bank, major hardware and software
vendors, mortgage information provider
and a multi-state thrift.
·
Established
the Project Management Office, testing strategy and contract acceptance
criteria for a $70 million system integration project for a money center bank.
·
Conducted
outsourcing and alternative processing strategy evaluations for financial
service, retail and transportation clients.
·
Managed
project to reengineer superregional bank’s systems development organization,
approach, tools and testing processes.
·
Developed
system and operations implementation strategies and plans for national trust
division. Strategy included
consolidation of operations and selective 0utsourcing.
·
Engaged
by superregional bank in developing contingency plans for replacing the data
processing and back room operations of an acquired failed $28 billion bank
within one year.
·
Project manager and lead consultant for two bank
merger of systems and check processing operations. This project included evaluation of
application strategy, standardization of products and processes, site selection
and multiple system conversions.
Alex
Sheshunoff Management Services, Inc,
Executive responsible for all Management Consulting Services of this professional services firm to the community banking market.
·
Managed
the day-to-day operations of the consulting division
·
Upgraded
marketing, proposal, financial and
delivery processes
·
Created
and maintained strategic, resource and budget plans.
·
Created
products for technology planning, Electronic Banking and e-Commerce.
·
Presented
seminars and speeches nationally
First Tennessee Bank,
Vice President – Manager of Systems Development & Planning
Manager of the Information Systems Department
with responsibility for all Applications Software for leading regional bank
with a 100+ staff. Managed
the ongoing systems support for 16 affiliates and 110 correspondent banks, a
national check clearing operation, a regional ATM/POS network, and implemented
the Hogan CIS, Deposit and On-line application systems.
Leader Federal Savings & Loan,
Managed
all information technology functions for $1.2 billion mutual savings and loan
association. These functions included
data center operations, technical support, telecommunications, systems analysis
and program development.
EDUCATION:
Salmon P
Juris Doctor
Master of Business Administration
Bachelor of Science: Operations
Research
PROFESSIONAL:
Speaker & author on technology,
business and legal topics
IEEE Computer Society
Licensed attorney
–